Retain. Renew. Repeat.
Boost renewal certainty by quantifying your impact clearly, concisely, and consistently.
Key benefits for Customer Success
Symbe transforms renewals from reactive firefighting to proactive relationship building with data-driven customer alignment.
Continuous Customer Alignment
Set clear expectations from day one with business cases as your relationship foundation. Use standardized QBR tools to evaluate performance against original promises and identify actions that align with customer goals and expectations.
Build Renewal Cases from Day One
Identify upsell opportunities and potential issues early with business cases that highlight gaps and needs. Stay ahead of renewal risks by optimizing customer relationships before problems arise, not after.
Never Get Caught Off Guard
Take control of customer relationships with partnership-built business cases used in Quarterly Reviews. Ensure mutual understanding and alignment on expectations, eliminating unpleasant surprises and focusing energy on relationship growth.
Continuous alignment
Set expectations of what ‘good’ looks like from the start. Use business cases as the bedrock of your customer relationships, providing a clear, shared vision for success. Empower your customer success team with a standardized tool for Quarterly Business Reviews, enabling them to efficiently evaluate performance relative to the original business case and identify key actions to align with your customer’s goals and expectations.
Build the case for renewal from day one
Business cases easily highlight gaps and needs while also revealing upsell opportunities. By identifying potential issues early on, business cases optimize your renewal prospects, ensuring you’re always a step ahead in maintaining and expanding your customer relationships.
Never be caught off guard
Take full control of the customer relationship by using business cases created in partnership with your customers. Use them in Quarterly Reviews to ensure alignment on expectations and mutual understanding of how the relationship is going. This ensures there are never any unpleasant surprises and you can focus on further fostering a great relationship.
Treat renewals like net new deals
Renewals are no longer a forgone conclusion, and are more likely than not having to be treated as a net new opportunity. Losing a logo is far more painful than losing a first-time sales. With a compelling business case as a solid foundation, enabling you to track performance and demonstrate value provided vs the original promises made, you are far more likely to renew your contract.
Build deal-winning business cases in seconds.
Symbe’s collaborative platform helps your GTM team quickly build impactful business cases. Qualify leads faster, align closely with customers, and win more deals.