We are committed to protecting and respecting your privacy
This privacy policy sets out the basis on which we will process your personal data as the data processor of your personal data for the purposes of the Data Protection Legislation as outlined in Regulation (EU) 2016/679 the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (hereafter the “General Data Protection Regulation” or “GDPR”). Please read the following carefully to understand how we use your data.
We need to collect and use certain types of information about people with whom we deal in order to operate. These include current, past and prospective employees, suppliers, clients/customers, and others with whom we communicate. In addition, we may occasionally be required by law to collect and use certain types of information of this kind to comply with the requirements of government departments for example, business data. This personal information must be dealt with properly however it is collected, recorded and used – whether on paper, in a computer, or recorded on other material – and there are safeguards to ensure this in the GDPR.
Under the current Data Protection Legislation, we store and process personal data under the legal basis of ‘legitimate interest’. In the context of business contacts, this is for direct marketing purposes to raise awareness and secure new business. It also allows us to provide access to thought leadership events and collateral.
We regard the lawful and correct treatment of personal information by us as very important to successful operations, and to maintaining confidence between those with whom we deal and ourselves. We ensure that our organization treats personal information lawfully and correctly. To this end, we fully endorse and adhere to the Principles of Data Protection, as enumerated in the GDPR.
Specifically, the Principles require that personal information shall be:
- Processed fairly and lawfully;
- Obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes;
- Adequate, relevant and not excessive in relation to the purpose or those purposes;
- Accurate and, where necessary, kept up to date;
- Not be kept for longer than is necessary for that purpose or those purposes; Processed in accordance with the rights of data subjects under the Regulations; and
- Appropriate technical and organizational measure taken against unauthorized or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
Therefore, we will:
- Observe conditions regarding the fair collection and use of information;
- Meet our legal obligations to specify the purposes for which information is used;
- Collect and process appropriate information only to the extent necessary to fulfil operational needs or to comply with applicable legal requirements;
- Ensure the quality of information used;
- Apply strict checks to determine the length of time information is held;
- Ensure that the rights of people about whom information is held, can be fully exercised under the Act (including: the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase incorrect information);
- Take appropriate technical and organizational security measures to safeguard personal information; and
- Ensure that personal information is not transferred abroad without suitable safeguards.
In addition, we will ensure that:
- There is someone with specific responsibility for data protection in our organization. Currently, the nominated person is the Data Protection Officer. Everyone managing and handling personal information understands that they are contractually responsible for: (i) following good data protection practice, (ii) is appropriately trained to do so, and (iii) appropriately supervised; anyone wanting to make enquiries about our handling of their personal information knows what to do and that queries about our handling of personal information are promptly and courteously dealt with; methods of handling personal information are clearly described;
- A regular review and audit is made of the way personal information is managed;
- Methods of handling personal information are regularly assessed and evaluated; and
- Performance with respect to handling personal information is regularly assessed and evaluated.
Cookie Policy
What is a “Cookie”?
“Cookies” are small pieces of information that are issued to your computer when you enter a website.
Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this Website and to ascertain the most popular features of this Website.
This website uses cookies. You consent to our cookies if you continue to use our website.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
The cookies that we utilise on our Website are placed to fulfil such functions as analysing how you use the Website to give you a better and more personalised experience, generate statistical data and allow visitors to share content with a range of networking and sharing platforms.
Some of the cookies we utilise on our Website include:
| Cookie Name | Cookie Description |
| _gat | Google Analytics: used to throttle request rate |
| _gid | Google Analytics: used to distinguish users |
| _ga | Google Analytics: used to distinguish users |
| CognitoIdentityServiceProvider..L astAuthUser | Email of last user logged into the site |
| CognitoIdentityServiceProvider..r efreshToken | Token used to redeem new access token |
| CognitoIdentityServiceProvider..a ccessToken | Session access token |
| CognitoIdentityServiceProvider..i dToken | Session id token |
| CognitoIdentityServiceProvider..u serData | Cognito user data |
| CognitoIdentityServiceProvider..c lockDrift | Cognito cookie to track clock drft |
| amplify-signin-with-hostedUI | Used to track login page hosting option |
| Pendo | Pendo Services use browser cookies to temporarily store visitor information which is used to ensure correct delivery of information and other operations of the Pendo Services |
| LinkedIn Conversion Tracking and Insight Tag |
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website.
Deletion Request Procedure
To request the deletion of your personal data held by us, please send your request via email to hello@symbe.co, specifying that you wish to delete your personal data. We will process this request in accordance with the General Data Protection Regulation (GDPR), ensuring prompt and efficient handling.
Upon receipt of your request, we will acknowledge your email and proceed with the deletion of your data within one month. If the complexity or number of requests necessitates an extension of this period, we will inform you of the extension and explain the reasons.
Please be aware that the right to data deletion under GDPR is not absolute. There are circumstances under which we may be legally required to retain your data, such as for compliance with other legal obligations or for the establishment, exercise, or defense of legal claims.
Our Product
Data collected
Collection of Usage Information: By using the Symbe Product, you consent to our collection of information related to your interactions with the app. This includes, but is not limited to, the pages you view, the buttons you press, and navigation actions you take. Additionally, we collect data about your device, such as hardware model, operating system version, and software information. Your IP address and geolocation, derived from your IP address, are also collected to understand your geographical location. All collected information is associated with your unique Symbe User ID.
Purpose for Collection
Analyzing App Usage and Improving Functionality: The primary purpose of collecting usage information is to analyze how our users interact with the Symbe Product, which helps us in evaluating new features, improving app functionality, addressing user pain points, and ensuring the app operates correctly. This data is invaluable in our ongoing efforts to enhance your experience with our app.
Geographical Insights for Enhanced Service Delivery: We also utilize geolocation data to gain insights into the geographical distribution of our users. Understanding usage patterns across different regions enables us to make informed decisions aimed at better serving our diverse user base. This analysis helps in tailoring our services and features to meet the needs of users worldwide.
Data sharing
Data Security and Sharing: We are committed to protecting your data and ensuring its confidentiality. Your tracking data is stored securely and is not shared with any third parties, except as necessary for providing the services described or as required by law.
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated on April 1st, 2024. We may change this privacy policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website or our Product. It is important that the personal data we hold about you is accurate and current. Please keep us informed through hello@symbe.co if your personal data changes during your relationship with us.
