We are committed to protecting and respecting your privacy

This privacy policy sets out the basis on which we will process your personal data as the data processor of your personal data for the purposes of the Data Protection Legislation as outlined in Regulation (EU) 2016/679 the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (hereafter the “General Data Protection Regulation” or “GDPR”). Please read the following carefully to understand how we use your data.

We need to collect and use certain types of information about people with whom we deal in order to operate. These include current, past and prospective employees, suppliers, clients/customers, and others with whom we communicate. In addition, we may occasionally be required by law to collect and use certain types of information of this kind to comply with the requirements of government departments for example, business data. This personal information must be dealt with properly however it is collected, recorded and used – whether on paper, in a computer, or recorded on other material – and there are safeguards to ensure this in the GDPR.

Under the current Data Protection Legislation, we store and process personal data under the legal basis of ‘legitimate interest’. In the context of business contacts, this is for direct marketing purposes to raise awareness and secure new business. It also allows us to provide access to thought leadership events and collateral.

We regard the lawful and correct treatment of personal information by us as very important to successful operations, and to maintaining confidence between those with whom we deal and ourselves. We ensure that our organization treats personal information lawfully and correctly. To this end, we fully endorse and adhere to the Principles of Data Protection, as enumerated in the GDPR.

Specifically, the Principles require that personal information shall be:

Therefore, we will:

In addition, we will ensure that:

Cookie Policy

What is a “Cookie”?

“Cookies” are small pieces of information that are issued to your computer when you enter a website.

Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this Website and to ascertain the most popular features of this Website.

This website uses cookies. You consent to our cookies if you continue to use our website.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

The cookies that we utilise on our Website are placed to fulfil such functions as analysing how you use the Website to give you a better and more personalised experience, generate statistical data and allow visitors to share content with a range of networking and sharing platforms.

Some of the cookies we utilise on our Website include:

Cookie NameCookie Description
_gatGoogle Analytics: used to throttle request rate
_gidGoogle Analytics: used to distinguish users
_gaGoogle Analytics: used to distinguish users
CognitoIdentityServiceProvider..L astAuthUserEmail of last user logged into the site
CognitoIdentityServiceProvider..r efreshTokenToken used to redeem new access token
CognitoIdentityServiceProvider..a ccessTokenSession access token
CognitoIdentityServiceProvider..i dTokenSession id token
CognitoIdentityServiceProvider..u serDataCognito user data
CognitoIdentityServiceProvider..c lockDriftCognito cookie to track clock drft
amplify-signin-with-hostedUIUsed to track login page hosting option
PendoPendo Services use browser cookies to
temporarily store visitor information which is
used to ensure correct delivery of information
and other operations of the Pendo Services
LinkedinLinkedIn Conversion Tracking and Insight Tag

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website.

Deletion Request Procedure

To request the deletion of your personal data held by us, please send your request via email to hello@symbe.co, specifying that you wish to delete your personal data. We will process this request in accordance with the General Data Protection Regulation (GDPR), ensuring prompt and efficient handling.

Upon receipt of your request, we will acknowledge your email and proceed with the deletion of your data within one month. If the complexity or number of requests necessitates an extension of this period, we will inform you of the extension and explain the reasons.

Please be aware that the right to data deletion under GDPR is not absolute. There are circumstances under which we may be legally required to retain your data, such as for compliance with other legal obligations or for the establishment, exercise, or defense of legal claims.

Our Product

Data collected
Collection of Usage Information: By using the Symbe Product, you consent to our collection of information related to your interactions with the app. This includes, but is not limited to, the pages you view, the buttons you press, and navigation actions you take. Additionally, we collect data about your device, such as hardware model, operating system version, and software information. Your IP address and geolocation, derived from your IP address, are also collected to understand your geographical location. All collected information is associated with your unique Symbe User ID.

Purpose for Collection
Analyzing App Usage and Improving Functionality: The primary purpose of collecting usage information is to analyze how our users interact with the Symbe Product, which helps us in evaluating new features, improving app functionality, addressing user pain points, and ensuring the app operates correctly. This data is invaluable in our ongoing efforts to enhance your experience with our app.

Geographical Insights for Enhanced Service Delivery: We also utilize geolocation data to gain insights into the geographical distribution of our users. Understanding usage patterns across different regions enables us to make informed decisions aimed at better serving our diverse user base. This analysis helps in tailoring our services and features to meet the needs of users worldwide.

Data sharing
Data Security and Sharing: We are committed to protecting your data and ensuring its confidentiality. Your tracking data is stored securely and is not shared with any third parties, except as necessary for providing the services described or as required by law.

Changes to this privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated on April 1st, 2024. We may change this privacy policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website or our Product. It is important that the personal data we hold about you is accurate and current. Please keep us informed through hello@symbe.co if your personal data changes during your relationship with us.